Refund policy

Returns & Refunds

We want you to be happy with your Elite Diamond Press purchase.

Returns

Unused items purchased directly from Elite Diamond Press may be returned within 30 days of delivery. Items must be in their original condition, unused, unmarked, and suitable for resale.

To request a return, contact us at support@elitediamondpress.com before sending your item back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us at support@elitediamondpress.com as soon as possible. Please include your order number and, when applicable, photos of the issue so we can make it right.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error by Elite Diamond Press.

Digital Products

Digital downloads and other electronically delivered products are non-refundable once they have been delivered or accessed, except where required by law.

Purchases Made Through Other Retailers

Products purchased through Amazon or another third-party retailer are subject to that retailer's return and refund policies and must be returned through the retailer where the purchase was made.

Questions

For questions about a return or refund, contact us at support@elitediamondpress.com